Frequently Asked Questions:

Can you create a design for me?
Yes we can.
There is a minimum $25 fee for design creation.
Please message us for more information

There is a problem with my order. What do I do? 
We are very sorry to hear that there is a problem with your order.
We will be more than happy to work with you to resolve the issue.
Please be sure to message us so that we can address the issue.

How do I get my files?
Immediately after your purchase is complete your page
will refresh to include a list of links where you can download your files.
You are also sent an email to your account on file with the
direct links if you need to go back and re-download them at a later time.
*Please keep your emails in a safe place for you to have future access*

How can I contact someone about my order?
Please send an email to:
customerservice@soulandgracedesigns.com


DIGITAL DOWNLOAD PRODUCTS Terms of Use:
Please note these are DIGITAL files of a printable
PDF or PNG download - no physical product will be 
shipped!

PDF/PNG's are 300dpi and are sent as finished files and are not for editing.

*IMPORTANT* every effort has been made to represent the true
colors of this file but resolution 
may vary from screen to screen
and printer to printer.

All designs are for personal/small commercial use only and may not be
COPIED, 
DISTRIBUTED, SHARED, or RESOLD.

Credit is not required for small commercial use. Licensing IS required for transfer sales.

NO REFUNDS for digital download products.
All sales are FINAL.

**As of April, 2018**All customers printing transfers with our designs must purchase a commercial license to print. Commercial licenses can be found in the Etsy shop. One license is required for each design purchased for non-end product printing. [a shirt, mug, tile, wood, scrap book page, pillow, card is an end product and does not require a license] Only transfers: sublimation, ink jet or Heat Transfer Vinyl require the commercial license. Mass production through third party such as POD sites is NOT ALLOWED.

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