Frequently Asked Questions & Terms of Use
Frequently Asked Questions
Can you create a custom design for me?
At this time, we are not accepting custom design requests.
What should I do if there's a problem with my order?
We're sorry to hear there’s an issue with your order! Please reach out to us, and we’ll work with you to resolve it as quickly as possible.
How do I get my files?
After completing your purchase, your page will refresh to show download links. You’ll also receive an email with direct download links for future access.
Tip: Keep the email in a safe place for easy re-downloading later!
How can I contact you about my order?
You can reach us at:
customerservice@soulandgracedesigns.com
Digital Download Products - Terms of Use
- Product Type: These are DIGITAL files (PDF or PNG) – no physical products will be shipped.
- Usage Restrictions: Files are for physical printed goods only – they cannot be used in digital formats.
- File Specifications: All PDFs/PNGs are 300dpi, provided as finished files, and are not editable.
Important: Every effort has been made to represent the true colors of the files, but resolution may vary between screens and printers.
Usage Rights:
- All designs are for personal/small commercial use only.
- They may NOT be copied, distributed, shared, or resold.
- Credit: Not required for small commercial use.
- Licensing: Required for transfer sales.
Printing Transfers:
- If printing transfers of any kind, a printing license is required.
- Files cannot be shared, redistributed, resold, or given away.
- For third-party printing, you must have a Print On Demand (POD) license or use one of our trusted Printing Partners.
Modification Restrictions:
Files may not be modified, traced, recolored, or altered in any way. For design changes, please email us at customerservice@soulandgracedesigns.com.